Coaching Culture with Ben Herring
Coaching Culture with Ben Herring is your weekly deep-dive into the often-overlooked “softer skills” of coaching—cultural innovation, communication, empathy, leadership, dealing with stress, and motivation. Each episode features candid conversations with the world’s top international rugby coaches, who share the personal stories and intangible insights behind their winning cultures, and too their biggest failures and learnings from them. This is where X’s and O’s meet heart and soul, empowering coaches at every level to foster authentic connections, inspire their teams, and elevate their own coaching craft. If you believe that the real gold in rugby lies beyond the scoreboard, Coaching Culture is the podcast for you.
Coaching Culture with Ben Herring
Reflections: Work Rate Beats Game IQ More Than Coaches Admit.
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What if the fastest way to a stronger culture isn’t a better speech but a better session plan? We take a hard look at Gordon Tietjens’ legendary methods with the All Blacks Sevens and unpack why brutal fitness, unbendable standards, and purpose‑driven training turned talent into titles—and teammates into family.
We start with the heart of Tietjens’ philosophy: the harder you work together, the closer you become. In sevens, effort is public and undeniable—everyone sees the chase, the clean, the reload. By holding stars and rookies to the same physical demands, he stripped away hierarchy and built humility. That shared suffering became a language of trust: when pressure hit, players didn’t need speeches; they knew who would still be there on the next sprint.
Then we dig into non‑negotiables and how clear standards protect culture from drift. Tietjens tied selection to objective benchmarks, removing gray areas and mixed signals. Culture, he argued, is not what you say but what you tolerate. When lines stay still, people stop testing them and start owning them. The result is cleaner accountability, faster buy‑in, and fewer distractions—less talk, more do.
Finally, we explore meaningful suffering and the craft of making training harder than the game. Pain without purpose breeds resentment; pain with purpose breeds resilience. Tietjens taught players to think while gasping, execute while doubting, and stay aware under stress so that matchday felt slower and simpler. Toughness became a skill, not a myth. We connect these lessons to modern coaching and leadership, showing how to blend empathy with edge: create shared effort, fix your non‑negotiables, and design stress that teaches.
If you care about building winning environments—on the field or at work—this reflection offers practical takeaways you can apply today. Subscribe, share with a coach or leader who needs it, and leave a quick review to tell us which standard you’d never bend.
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Midweek Reflections Setup
SPEAKER_00Hello team. Hope everybody's well for this midweek reflections. Today's a really interesting one because we had a release on the weekend, which was Gordon Titchens, who is a Hall of Famer and done a wonderful job with the All Black Sevens over 20 years, make them the best in the world, and ducted into New Zealand Hall of Fame for that reason. He's got a knighthood in New Zealand for what he has done for the All Black Sevens. And he was on on Sunday, and his episode has sparked a a lot of passion and enjoyment from those that know him because he has been true to himself. And he's very different to what is happening to coaching these days. He openly says that if he was coaching the All Blacks today, he'd be up in front of the Players Association because the way he coaches, the standards and the things he drives isn't in line with a lot of the way that coaching is going. And he he was a hard coach in a lot of degrees. He would push players hard, he would physically challenge them. I just want to make this really cool acknowledgement of how good he was at what he did. Some of the players that had him absolutely love him, even though they didn't love the hardness of what it were what they were going through in those days. Once they've got out of it, that shared experience, the things that he did, they are super thankful for. And I've had a n a huge number of those ex-players reach out and just express how much they enjoyed his sessions despite the hardness of it. And some of the people he mentions in those episodes have been the first ones to say how good it was. And I just wanted to dive into a bit of reflections on Gordon Titchens and the way he coaches. And I've got three points. I want to just share the value that harder training really does. So for those that don't know Gordon and his reputation, he trained his players super hard for sevens, some of the best players in the world, the likes of Jonah Lomou, Christian Cullen, those sort of players. And they their feedback has been always such a memorable time in their life. So here's a here's my three takeaways, just with a little bit of an expansion. Number one, this kind of concept that the harder you work, the closer you actually become. That shared experience creates something in a team. And Gordon actually quotes that exact quote the harder you work, the closer you become. The harder you work, the more that unifies the players. They become very, very close. And he quotes, we were there for each other, we're going to play for each other, we're going to do the work for each other. And the philosophy of behind that is that hard workers can be a really shared language. In rugby, you cannot sort of fake effort. You know, you can't for other for want of a better phrase, you can't outsource the hard work, the chase, the clean, the get up and go again, the go, the go, the go, which is sevens. When everyone is a when everyone is in that state where they're just putting in effort, you don't need a lot of talk. You know, you learn about each other, you just know who's going to be there. And I think that's awesome. And it also creates this kind of humility. It reminds the talented players, and the sevens side that Gordon Titchett had was full of talent. But he would put everyone through the same amount of hard work and it sort of brings everyone down to the same level, level. Everyone's of the same degree, right? Everyone's like, okay, we're just all one here. When a squad can say that we've been through worse than this when they're in a game, it just feels great. You become like, yeah, we're we're Sir Alex Ferguson, I have this quote from him, which I enjoy is hard work will always overcome natural talent when natural talent does not work hard. And that's pretty much that's pretty much Gordon Titchin's uh mantra. And I love it. Number two, that he talks about is the non-negotiables you have protects the culture. And for this podcast, that is what we're really interested to dive into. He says, and I quote, I set protocols, or if you like, standards that are non-negotiable. I just wouldn't compromise. The moment I compromise is displaying a weakness and it doesn't send a good message to the other players. End quote. Now, culture in Gordon Titchum's eyes is not what you believe, it's what you tolerate. Culture is not what you believe, it's what you tolerate. And he he reckons that teams will drift when your standards drift. Not because players are bad, but because they will always test a moving line. Now, I know this in my family. When it comes to ice cream, my kids will test the line with me all the time because they know I can give in or bend if they get me at the right time and say, Righto, go get an ice cream. But not my wife. She is a nutritionist, she's adamant, she does not support the eating of ice cream. And they don't even ask her because they know her stance. They come to me because I'm the one that can buckle and bend on that stuff. And it's not that they're being uh full of malice or anything like that. They're just this is the way humans operate. If there's hard lines, you know them, you stick to them. And that's what Gordon did so very well. All the players that come back say, you just knew that you had to do it. You didn't ask questions, you didn't complain, you didn't grumble, you just did it because it was a non-negotiable. That was one of his big ones. He wanted physical standards and everyone to live up to them. And that's why everyone bought into it. And he was so much so that he linked some of his criteria for selection on these things. If you couldn't hit a certain time, you wouldn't be out for selection. And that's powerful, man. It just sets a it sets a really like an unbuckling rule. Number three is this hard training builds toughness. Because, as Gordon says, it's suffering with meaning. There's meaning to it. And he talks about this, and I quote, my trainings were harder than any game they'd ever played. The games were easier. They became mentally tougher, more resilient. They were just tough nuts. And when it came to the game, the games felt so, so easy. And that was the point. And I love that. So just to expand a little bit on that, hard work without meaning can just be sort of like a punishment, right? But hard work with meaning is powerful. It sort of drives you forward and you understand it when that meaning is humanized, when it happens in a game, you go, I see. And then it doubles down. Now you want to work hard. Now it becomes more than just someone's doing this to you, you're actually buying into it. In rugby, it's toughness, according to Gordon, is not a trait, it's a skill. You can learn it. You learn it by being put under pressure and staying aware and functional. He said, at the start, when players are pushed hard, they go in all sorts of direction. His job is to create the meaning of while you stay in it, while you learn to breathe, while you learn to think, while you learn to execute while tired or sore or annoyed or while or while doubting. So his sort of genius is that it he didn't just make it hard, he made it really relevant to what we were what we were doing. He trained the weak like autonomy, he trained the body like a game, he trained the mind in a moment. And that's why I always felt for those players so easy to play games, because the trainings were more. And he was doing it with a meaning. Like he wanted the boys and girls, when they got to that point, they were like, this is easy, it's a walk in a park. I loved a quote from Muhammad Ali that just said, I hated every minute of training, but I said, don't quit, suffer now and live the rest of your life a champion. And certainly that was the mentality Gordon had with his All Black Sevens team, which was the best in the world through that whole era. And he just really embraced that. So I just wanted this little midweek reflection to just offer that other perspective on the culture. Like when we talk about cultures, we often talk about some of the um the talking side of things, the relationship building. But Gordon highlighted today and the importance of hard work and how that can be a massive culture driver. It's important that we don't throw the baby out with the bathwater. When this modern way of coaching is sort of changing the society, people are slightly different versions than they were 20 years ago, in a good way, of course, and generations always change. But there is some amazing stuff which has happened throughout history and in the past, which we can really take on board. And I think it's important that we don't lose that concept of what hard work gives you. Hard work is a massive thing for great cultures. And so to never lose that fact is is a really important one. And Gordon this week on the show was the epitome of that. He is the epitome of hard work. Success comes to those that work hard and prepare to work hard. But not only that, all these ex players of his that have commented to me that wrote me messages to say how good it was, it just shows you it's actually building relationships as well. And that's what this game's all about. So that's my midweek reflections this week. I hope everyone has a wonderful week and we'll see you next Sunday for our next interview.